Returns

Partial refund window

• You can request a partial refund within 30 calendar days following the purchase.
• In this case, a 20% deduction will be applied as management fees corresponding to the cost of the billing tool, payment tool commissions, and HICARI team time management.
• The remaining 80% will be refunded using the same payment method.

Requesting a refund or exchange

• Contact the team via the form or support email.
• The request must be submitted from the region where the purchase was made.

Refund method

• It is processed using the original payment method.
• If an international transfer is required, the fees are borne by the customer.

Expiry of unused balance

• The unused balance expires after 12 calendar months from the purchase date.
• Additional top-ups are also valid for 12 months from their issue date.

Extra balance and plans

• Promotions or additional plan balance must be used within that same 12-month period.
• The extra balance cannot be withdrawn from the platform or refunded.
• The extra balance cannot be reimbursed.

Rejection of requests made after the deadline

• After 30 days have passed, HICARI may reject refunds or exchanges.